Policies

Policies and FAQ

Below please find some of our most frequently asked questions, and general policies for our guests. If you have questions please don’t hesitate to email us, we would love to assist you.

Do you serve dinner?
We are a Bed & Breakfast. We only serve breakfast. There are several great restaurants and brewpubs in the area for dinner and we are happy to direct you to them.

Can we check in earlier than 3:00 pm or can we check in later than 8:00 pm?
We do not allow for early check-ins as we have to have time to freshen rooms from the previous night as well as have some time to get ready in-between arrivals. On occasions we may make an exception, but you must make advanced arrangements with us. We know that sometimes it is hard for our guests to arrive before 8 pm, so if this is the case for you please give us a call so we can make other arrangements.

Do we get to choose from a menu for breakfast?
At the time of your booking we ask if you have any dietary issues, dislikes, etc. Based on that, we prepare one main dish that should work for all. We typically plan a dish on the sweet side one morning and the following day a dish on the savory side. We will accommodate dietary needs but only with advance notice.

I see that breakfast is served at 9:00 am. What if we want to sleep in or have an early departure?
We serve breakfast at one time unless you have made previous arrangments, in which case we may prepare breakfast earlier than 9 but not later. We ask all guests to be please be seated in the dining room five to ten minutes prior to breakfast as we serve promptly at 9:00 am.

Is there a place to walk on your grounds?
Yes, we have a nice dirt road that was part of the orchard years ago that surrounds our property. It is a safe and pleasant walk.

We love pets and see you have them. Can they come out in the inn and play with us?
Unfortunately, due to other guest’s possible allergies and discomfort, we do not allow our pets in guest areas. You may or may not see them outdoors.

We have friends and/or family that live in the area. Can we invite them over to visit us?
Unfortunately, we do not allow visitors that are not registered guests due to fire and safety regulations, as well as to the fairness of other guests on the property. If you’d like to visit area friends and family, we ask that you do so at their residence or other public place. Please consider how you would feel if you went to sit in the common area only to find it full of unregistered guests here to visit others.

If we have a friend or family member that wants to share a room with us, can they sleep on the floor of our room?
We are sorry, but State regulations do not allow for guests sleeping on floors. Our rooms are set up for two people only.

Is breakfast family style or do we get to sit by ourselves?
We have both options available. We have found that many of our guests prefer the family style seating in order to meet new friends; however, unless you request it or are with a group, you will be given a private table.

This area seems to be primarily for visiting/touring wineries. What is the best winery for us to visit?
Wine tasting is an extremely personal choice just as food is. Each winery in the area has something to offer everyone. If you’d like to learn more, sign up for one of our Chauffeured Wine Tours which will include a class on wine tasting basics followed by a trip to four wineries, including a picnic lunch, depending on the package you select.

Reservation Details

Below is some information about your stay at the
Orchard House B&B or Apple Blossom Farm House
Please feel free to call us with any questions between 8:00 am and 9:00 pm.
Please call for Weddings, Special events, and Group bookings of 3 or more rooms.

Refund and Cancellation Policy: Click Here

Check In Time (Orchard House): Between 3 – 8 pm Please make special arrangements for late arrivals, after 8:00 pm

Check In Time (Apple Blossom Farm House): Do not check in at the Orchard House. Arrival is no earlier that 3 pm.  If you are arriving later than 8:00 pm please be quite as others may be in the house.

Check Out Time: 11am

Children and Pets:
Although we love children, our home can not accommodate those under age 16, nor can we accommodate your pets.

Maximum Occupancy and Visitors:
The maximum Room occupancy is two adults and one car per room. We do not allow guests to invite freinds and/or family back to our property or homes. We only allow registered quests in the house and on the property. Occupancy is strictly enforced due to insurance and fire regulations.

Room Rates are based on double occupancy and do not include tax.

Weekend Rates are effective for two consecutive nights Friday through Saturday.

Weekday Rates are effective Monday through Thursday night.

Holiday Rates The following holidays are at the current weekend rate: Labor Day, Memorial Day, 4th of July, Thanksgiving, Presidents’ Day and New Year’s Eve.

Discounts
Discount requests must be made at time of reservation and may not be combined with any other discount or package offer. All discounts apply only to room rate and not packages or additional amenities. Discounts do not apply to our Weekday prices as they are discounted for all. Check our Current Deals for seasonal special offers.

Military Duty
Active Military personnel receive a 10% discount only on Weekend Room Rates with a two night minimum stay. Discounts will not display for online booking, we will apply the discount prior to sending your confirmation.

Business Guests
We welcome our business guests with a reduced rate for single occupancy, Monday – Thursday at the Apple Blossom Farm House. Coffee, Tea, Juice, Milk and cereal provided. Please call for details. FREE Wireless High Speed Internet and in room TV.

3 or more consecutive nights – (Orchard House Only)
Receive a 10% discount off all nights at weekend rate with a reservation of 3 or more consecutive nights that includes at least two Weekend nights. Discounts will not display for online booking, we will apply the discount prior to sending your confirmation. This discount is not valid on Holiday, special events, Weddings and Graduations weekends.

Event Rentals
Our expansive dining room could be the ideal location for your meeting, group event, workshop, or retreat.

Serving of Alcoholic Beverages
The staff of the Orchard House Bed and Breakfast take drinking and driving as a serious responsibility and request that all guests do the same. We will require all room occupants to provide proper identification at time of check-in when alcohol is provided as part of a package or event. In accordance with Virginia state law on alcoholic beverages provided by the Orchard House Bed and Breakfast must be consumed on the property. The staff of the Orchard House Bed and Breakfast may at anytime at our discretion refuse to serve anyone alcohol.

Call for information: (434)263-7747 – toll free at (877)603-7477 or contact us by email

Refunds & Cancellations

House Occupancy Policies:

Maximum Occupancy and Visitors:

The maximum room occupancy is two adults at either house. The only guests allowed in either house and on the property are those registered at time of booking. Occupancy is strictly enforced due to insurance and fire regulations. Simply put – We do not allow anyone other than you, our registered guests, on our grounds or in our homes.

Check-in and Check-out:

The Orchard House Check-in time is between 3 pm and 8 pm. Check-out time is by 11 am. Please contact innkeeper to arrange check-in after 8 pm.

The Apple Blossom Farm House is Pre-Paid, SELF Check-in and Check-out (Please do not check in at the Orchard House). Absolutely no checking in prior to 3 pm on your arrival date and you must be checked out prior to 11 am on your departure date. Late checkouts will be charged.

Pets and Children:

We do not allow guests to bring their pets. No children age 16.

Non-Smoking:

Our inn is SMOKE-FREE. For the comfort of our guests, smoking is not permitted inside either house. Our guests may smoke on the grounds. No Candles or open flames are allowed in or outside either house.

Common Areas:

The Orchard House B&B common areas and pool are reserved for guests staying at the Orchard House only and are not available for guests staying at the Apple Blossom Farm House unless special arrangements have been made.

Deposit and Cancellation Policies:

Deposit:

All Reservations are confirmed upon receipt of a deposit of one night or 50% of your entire stay including packages. Balance due on arrival at the Orchard House. Balance for the Apple Blossom will be charged the day prior to arrival.

Standard Cancellation Policy:

If you should need to cancel, we will refund your deposit provided at least 14 days written notice is given. A $25 processing fee per room will be charged. Cancellations within 14 days will receive a refund less a $25 processing fee per room only if we are able to rebook the rooms.

LOCKN @ Oakridge Policy: (September 7th – 11th 2015)

Reservations for these dates are confirmed upon receipt of a 50% NON-REFUNDABLE DEPOSIT at time of booking. Non-Refundable Balance due August 1, 2016. Reservations after August 1, 2016 will require a 100% Non-Refundable Deposit. All arrivals must be before 8:00 pm.

Event Cancellation Policy – Weddings, Graduations, Groups, Retreats and Special Events.

Reservations for all Events are confirmed upon receipt of a 50% NON-REFUNDABLE DEPOSIT at time of booking. Balance due upon arrival.

All cancellations must be stated in writing via mail or email.

Please Note

A 2-night minimum stay is required on most weekends and during peak season, holidays and area special events.  Feel free to give us a call to see if anything is available.

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